How can we help you?

We offer ongoing support for your IT users or your IT team.

The best solution is to have a stable technical support plan with us, but Falls Church Tech Support is available for one-time visits as well.

  • Workstation Administration
  • Workstation deployments
  • Operating system installation and configuration
  • Office and other software installation and configuration
  • Firewall configuration
  • Virus removal
  • Malware removal
  • Antivirus software installation (replacement)
  • Antivirus signature updating configuration
  • Microsoft Windows and Office updates
  • Third-party software updates (Java updates, Adobe updates, etc.)
  • Data backup and recovery
  • Hardware replacement — e.g., replacing a broken power supply or a crashed hard drive
  • Hardware upgrade — e.g., upgrading memory (RAM) or adding a second or third monitor
  • Adding network printers to user profiles
  • Installing label printers and other local output devices
  • Electronic signature pad installation
  • Disk wiping — i.e., erasing data and/or software
  • Hardware recycling
  • IT hardware and software documentation updates
  • Resetting passwords for users
  • Disabling and removing user accounts
  • Creating and updating security groups
  • Data backup and recovery
  • System state backup
  • Print server and printer sharing setup

We can help your team by serving in typical IT project management and project management support roles on your projects or we can provide IT consulting services as one-off contracts to help you overcome a particular IT challenge.

IT Consulting – Working as your outside consultants, Falls Church Tech Support can analyze and resolve a particular IT problem that is not your team’s specialty, help you with an IT transition or migration which is too big for your in-house IT resources to handle alone, perform any IT tasks or projects which are not part of your on-going technical support plan

We can fulfill IT management responsibilities on an interim or part-time basis to help you focus on your mission.