IT Support

Workstation Administration

  • Workstation deployments
  • Operating system installation and configuration
  • Office and other software installation and configuration
  • Firewall configuration
  • Virus removal
  • Malware removal
  • Antivirus software installation (replacement)
  • Antivirus signature updating configuration
  • Microsoft Windows and Office updates
  • Third-party software updates (Java updates, Adobe updates, etc.)
  • Data backup and recovery
  • Hardware replacement — e.g., replacing a broken power supply or a crashed hard drive
  • Hardware upgrade — e.g., upgrading memory (RAM) or adding a second or third monitor
  • Computer naming
  • Adding a computer to a domain
  • Adding network printers to user profiles
  • Installing label printers and other local output devices
  • Electronic signature pad installation
  • Scanner installation
  • Asset tagging
  • Disk wiping — i.e., erasing data and/or software
  • Workstation decommissioning
  • Hardware recycling
  • Workstation inventory taking
  • IT hardware and software documentation updates

Microsoft Windows Server Administration

  • Adding new users to a Microsoft domain in Active Directory
  • Resetting passwords for users
  • Disabling and removing user accounts
  • Creating and updating security groups
  • Creating shared folders or network drives
  • Limiting access to shared folders
  • Editing login scripts to map network drives
  • Data backup and recovery
  • System state backup
  • Dynamic Host Configuration Protocol (DHCP) configuration
  • Domain Name Service (DNS) configuration
  • Windows Server Update Services (WSUS) configuration
  • Print server and printer sharing setup

We can help you with:

  • On-going support for your IT users or your IT team
  • IT project management from start to finish as a one-off contract
  • Problem analysis and resolution by an outside IT consultant
  • Managing your IT operations and resources on an interim or part-time basis