Need help with IT?​

Falls Church Tech Support

Information technology services for Falls Church and the surrounding areas

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Hello, Falls Church!

We offer computer & network support, IT consulting and management services

Based in the Little City, we help small and medium-size businesses and not-for-profit organizations.

IT Support

On-going support for your IT users or your IT team. You are better off having a stable technical support plan with us, but Falls Church Tech Support is available for one-time visits as well.

IT Support

Workstation Administration

  • Workstation deployments
  • Operating system installation and configuration
  • Office and other software installation and configuration
  • Firewall configuration
  • Virus removal
  • Malware removal
  • Antivirus software installation (replacement)
  • Antivirus signature updating configuration
  • Microsoft Windows and Office updates
  • Third-party software updates (Java updates, Adobe updates, etc.)
  • Data backup and recovery
  • Hardware replacement — e.g., replacing a broken power supply or a crashed hard drive
  • Hardware upgrade — e.g., upgrading memory (RAM) or adding a second or third monitor
  • Computer naming
  • Adding a computer to a domain
  • Adding network printers to user profiles
  • Installing label printers and other local output devices
  • Electronic signature pad installation
  • Scanner installation
  • Asset tagging
  • Disk wiping — i.e., erasing data and/or software
  • Workstation decommissioning
  • Hardware recycling
  • Workstation inventory taking
  • IT hardware and software documentation updates

Microsoft Windows Server Administration

  • Adding new users to a Microsoft domain in Active Directory
  • Resetting passwords for users
  • Disabling and removing user accounts
  • Creating and updating security groups
  • Creating shared folders or network drives
  • Limiting access to shared folders
  • Editing login scripts to map network drives
  • Data backup and recovery
  • System state backup
  • Dynamic Host Configuration Protocol (DHCP) configuration
  • Domain Name Service (DNS) configuration
  • Windows Server Update Services (WSUS) configuration
  • Print server and printer sharing setup

IT Projects & Consulting

We can help your team by serving in typical IT project management and project management support roles on your projects or we can provide IT consulting services as one-off contracts to help you overcome a particular IT challenge.

IT Consulting

Working as your outside consultants, Falls Church Tech Support can

  • Analyze and resolve a particular IT problem which is not your team’s specialty
  • Help you with an IT transition or migration which is too big for your in-house IT resources to handle alone
  • Perform any IT tasks or projects which are not part of your on-going technical support plan

IT Projects

Experienced in both information technology and project management, we can help your team by fulfilling typical IT project management andproject management support responsibilities, such as:

  • Preparing a project schedule; planning and sequencing parallel work flows; coordinating subteams to reach major milestones on time; and leading the entire project team to meet overall project deadlines together
  • Estimating costs in “ballpark figures”; developing a comprehensive project budget, indicating inclusions and exclusions; and managing costs throughout the project to stay within the budget
  • Interviewing stakeholders, analyzing user requirements and designing a solution
  • Managing a project team from start to finish to implement an approved design
  • Communicating with clients and users; and coordinating contractors and vendors who contribute to the project
  • Producing promised deliverables, including detailed documentation, and generating verifiable benefits
  • Handling related issues and mitigating risks
  • Analyzing lessons learned

IT Management

We can fulfill IT management responsibilities on interim or part-time basis to help you focus on your mission.